All sales are considered final. KeyLabs does not offer returns or refunds on any items.
For a period of up to 6 months after the original purchase, we will offer an exchange for defective or damaged keycaps and other items. If the product that you receive does not reasonably match up with the photos on this site, we may offer you an exchange for the same item at our discretion. To initiate the exchange process, please send us an email at [email protected] with your original receipt and any additional information that would help us.